Refund policy

We want you to love your SquishStop™. If it's not what you expected, you can return unused items in their original condition within 30 days of delivery for a full refund.

How to start a return
Reach out through our contact page with your order number and the reason for your return. We'll send you return instructions — no complicated forms, no hoops. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

Damaged or defective items
If your SquishStop arrives damaged or defective, contact us within 7 days of delivery and we'll send a replacement or issue a full refund — your choice, at no cost to you.

Exchanges
Need a different color or pack size? The fastest route is to return your item for a refund and place a new order.